Business Support Analyst

National Fuel is seeking a Business Support Analyst for an outstanding career opportunity in our Consumer Business department. This position may be based in Williamsville, NY or Erie, PA, and will support both New York and Pennsylvania operations. National Fuel is proud to have an inclusive workplace where hard work is rewarded, and promotion from within is supported.  We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

PRIMARY RESPONSIBILITIES:

• Support Agile Development teams by coordinating requirements, design, user acceptance testing (UAT), and change management activities.
• Provide business support for multiple technology systems including SAP, PeopleSoft, OnBase, NICE, etc.
• Conduct data mining and analysis to support internal/external requests and develop integrated reporting solutions.
• Collaborate with managers and subject matter experts to document and submit system change requests.
• Develop and deliver communication/training materials related to system updates and defect resolutions.
• Additional Management areas of the department include Phone Center, Quality Assurance, Billing and Customer Accounting, Remittance Processing and Collections, Financial Controls/Reconciliations, Business Support and Walk-in Offices.
• Hybrid work schedule after training.

 
MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Business, Mathematics/Statistics, or related analytics field.
• Capability to learn current and future software utilized by the company.

• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook); familiarity with SAP, PeopleSoft, and Power BI preferred.
• Ability to work independently and collaboratively across departments to accomplish goals and objectives in a timely manner.
• Excellent communication skills to engage with all levels of the organization.

 
PREFERRED QUALIFICATIONS:

• Previous experience in data analytics and knowledge/experience with analytical tools and applications.
• Functional knowledge of various computer systems such as PeopleSoft, SAP, and Microsoft Office (specifically Microsoft Power BI, Excel, Word, and Outlook).
• Familiarity with Agile work processes.
• Proven ability to lead, coach, and motivate a team to meet performance goals.

ABOUT NATIONAL FUEL:
National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live, work, and have 2,000+ employees in Western NY and Northwest PA. National Fuel is proud to have an inclusive workplace where diversity is valued, hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.
 
COMPENSATION AND BENEFITS:
The base salary for this position is $62,500 – 78,000.

HOW TO APPLY
Any candidate offered a position with National Fuel will be required to successfully complete a pre-employment drug test. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) by February 26, 2026 to jobs@natfuel.com. Please reference position #26-007PA in the subject line of your email.