Customer Engagement Specialist

National Fuel is growing! Following a recent acquisition and expansion of our customer operations, we are building our next Customer Engagement Specialist training class scheduled to begin in January 2027.
This is an excellent opportunity to join a stable, growing company that is investing in its future and creating new career opportunities.
Now Hiring for January 2027 Training Class
No call center experience is required.
No Nights. No Weekends.
This is a fully in-person position based at our Erie, PA Customer Response Center. Employees are expected to work on-site Monday through Friday during training and after training is completed.
Whether you're an experienced customer service professional or looking to start a new career, we'll provide the training and support you need to succeed. If you're looking for competitive pay, exceptional benefits, work-life balance, and a company that promotes from within, apply today.
Work Schedule:
This position is fully in person and is not a remote or hybrid position.

• Paid 12–14-week training program (training includes assessments)
• Training schedule: Monday–Friday, 8:00 a.m.–4:30 p.m.
• Post-training schedule: Monday–Friday, 9:30 a.m.–6:00 p.m.
• No evenings or weekends

What You'll Do:

• Assist customers with billing, payments, outages, and service requests
• Solve problems and provide exceptional customer service
• Navigate multiple computer systems while documenting customer interactions
• Support customers during routine and urgent service situations

What We're Looking For:

• Strong communication and customer service skills
• Strong computer skills and an ability to learn new systems and multitask in a fast-paced environment
• A high standard of professionalism and an ability to work in a structured environment with set schedules (including scheduled breaks)
• High school diploma or equivalent
• Call center or customer service experience is a plus, but not required

COMPENSATION AND BENEFITS:
Starting rate of pay is $27.00 per hour.
National Fuel offers a comprehensive benefits package including the following:

• Medical and Prescription Drug Coverage · Paid Sick Time
• Dental & Vision Coverage · Parental Leave for Mothers and Fathers
• 401(k) with Company Match · Tuition Reimbursement
• Company Funded Retirement Savings Account · Life Insurance
• Paid Vacation · Flexible Spending Account
• Paid Company Holidays · Charitable Giving Program

HOW TO APPLY:
Any candidate offered a position with National Fuel will be required to successfully complete a pre-employment drug test. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to jobs@natfuel.com by November 11, 2026. Attachments with a .docm extension will not be accepted.
Please reference position #26-068PA – Customer Engagement Specialist in the subject line of your email.
National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to look at things differently while enriching our own personal life experiences. That’s why we’re committed to building a diverse workforce and an equitable and inclusive work environment.
We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, disability, veteran status, or any other legally protected basis.